Our aim is to provide a friendly, speedy and highly professional service by putting you and your business first, especially in the settlement of claims. But queries or problems do arise and we would rather be informed of any difficulty than leave you dissatisfied.

If you have a complaint about your insurance or the handling of a claim you should in the first instance, contact Pet Business Insurance through whom this insurance was arranged at:

Email: info@petbusinessinternational.com.au

If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should write to:

Lloyd’s Underwriters’ General Representative in Australia
Lloyd’s Australia Limited
Level 9
1 O’Connell Street
Sydney NSW 2000

Tel: (0)2 8298 0783

Email: idraustralia@lloyds.com

If your dispute remains unresolved you may be referred to the:

Australian Financial Complaints Authority (AFCA).

AFCA can be contacted at www.afca.org.au ; 1800 931 678; info@afca.org.au or GPO Box 3 Melbourne Vic 3001.