Any enquiry or complaint relating to this insurance should be referred to us in the first instance at:

Pet Business International
c/o Penguin Risk Solutions Authorised Representative of PSC Connect Pty
2/885 Wellington Street
West Perth
WA 6005


Or you can visit PSC Connect Pty Ltd complaints procedure here:

If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should write to:

Accelerant Insurance Europe SA
Bastion Tower
Place du Champ de Mars 5
1050 Brussels

If your dispute remains unresolved you may be referred to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at ; 1800 931 678; or GPO Box 3 Melbourne Vic 3001.

For other disputes you will be referred to other proceedings for resolution.

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